Billed transactions are considered financial records for tax and legal purposes, so they can't be changed. Adjustments let you record actions that impact revenue for a transaction after it's been billed.
You can create adjustments for billed or completed transactions to refund or credit all or part of a transaction.
Most refunds for live accounts must be approved by Paddle, but some are automatically approved. For sandbox accounts, Paddle automatically approves all refunds every ten minutes.
Where customers raise a chargeback with their payment method issuer, Paddle automatically creates an adjustment to refund the disputed amount.
Adjustment entities hold information like:
- What kind of adjustment it is.
- Why the adjustment was created.
- Which transaction and items an adjustment is for.
- Calculated totals for an adjustment.
Adjustments work with transactions, subscriptions, and customers.
Adjustments are financial records. They can't be deleted or changed once they've been created. Contact Paddle if you need help with an adjustment.