{ "error": { "type": "request_error", "code": "subscription_update_causing_customer_mismatch_not_allowed", "detail": "Paddle cannot complete this action as it will result in a mismatch between customer entities.", "documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_update_causing_customer_mismatch_not_allowed" }, "meta": { "request_id": "00000000-0000-0000-0000-000000000000" }}Details
- Status code
- 400
- Error code
-
subscription_update_causing_customer_mismatch_not_allowed - Error message
- Paddle cannot complete this action as it will result in a mismatch between customer entities.
Common causes
- You're trying to make an update to a subscription that generates credits, but a new customer entity has been linked to the subscription since the last renewal. This would mean creating a credit against a transaction for a customer with credit from a another customer, which isn't permitted.
- You're attempting to link a new customer to the subscription which is not permitted if there are pending credits belonging to the previous customer.
Troubleshooting
- Consider using a proration billing mode that won't create credits.
- Try this change again after the next renewal.