{ "error": { "type": "request_error", "code": "subscription_missing_payment_method_cannot_update", "detail": "Automatically-collected subscriptions require a payment method to make changes that result in a charge.", "documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_missing_payment_method_cannot_update" }, "meta": { "request_id": "00000000-0000-0000-0000-000000000000" }}Details
- Status code
- 400
- Error code
-
subscription_missing_payment_method_cannot_update - Error message
- Automatically-collected subscriptions require a payment method to make changes that result in a charge.
Common causes
- You're trying to perform an update on a subscription that results in a transaction balance greater than 0, but no payment method is set.
- If the
customer_idagainst this subscription has been replaced recently, the payment method against it was removed for security. It must be readded.
Troubleshooting
- Create a customer portal session to capture a payment method from the customer, then retry the update.
- Get a transaction to update payment method and pass to Paddle.js to capture a payment method from the customer, then retry the update.
- Change collection mode against the subscription to
manual, then retry the update. Paddle sends an invoice for the amount due each time a subscription renews or a charge is made.