{ "error": { "type": "request_error", "code": "subscription_missing_payment_method_cannot_activate", "detail": "Automatically-collected subscriptions in trial require a payment method to be activated.", "documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_missing_payment_method_cannot_activate" }, "meta": { "request_id": "00000000-0000-0000-0000-000000000000" }}Details
- Status code
- 400
- Error code
-
subscription_missing_payment_method_cannot_activate - Error message
- Automatically-collected subscriptions in trial require a payment method to be activated.
Common causes
- The trialing subscription doesn't have a payment method set, so it can't transition to active.
- If the
customer_idagainst this subscription has been replaced recently, the payment method against it was removed for security. It must be readded.
Troubleshooting
- Create a customer portal session to capture a payment method from the customer, then retry the activation.
- Get a transaction to update payment method and pass to Paddle.js to capture a payment method from the customer, then retry the activation.
- Change collection mode against the subscription to
manual, then retry the activation. Paddle sends an invoice for the amount due each time a subscription renews or a charge is made.