Docs

Cannot activate trialing subscription without payment method

You're trying to activate an automatically-collected subscription, but it doesn't have a payment method.

Example response
{
"error": {
"type": "request_error",
"code": "subscription_missing_payment_method_cannot_activate",
"detail": "Automatically-collected subscriptions in trial require a payment method to be activated.",
"documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_missing_payment_method_cannot_activate"
},
"meta": {
"request_id": "00000000-0000-0000-0000-000000000000"
}
}

Details

Status code
400
Error code
subscription_missing_payment_method_cannot_activate
Error message
Automatically-collected subscriptions in trial require a payment method to be activated.

Common causes

  • The trialing subscription doesn't have a payment method set, so it can't transition to active.
  • If the customer_id against this subscription has been replaced recently, the payment method against it was removed for security. It must be readded.

Troubleshooting

  • Create a customer portal session to capture a payment method from the customer, then retry the activation.
  • Get a transaction to update payment method and pass to Paddle.js to capture a payment method from the customer, then retry the activation.
  • Change collection mode against the subscription to manual, then retry the activation. Paddle sends an invoice for the amount due each time a subscription renews or a charge is made.

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