Docs

Cannot retry payments for manually-collected subscription transactions

You're trying to retry a payment for a transaction created for a manually-collected subscription.

Example response
{
"error": {
"type": "request_error",
"code": "subscription_manual_retry_payment_not_allowed",
"detail": "Cannot retry payments for manually-collected subscription transaction",
"documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_manual_retry_payment_not_allowed"
},
"meta": {
"request_id": "00000000-0000-0000-0000-000000000000"
}
}

Details

Status code
400
Error code
subscription_manual_retry_payment_not_allowed
Error message
Cannot retry payments for manually-collected subscription transaction

Common causes

  • The subscription is manually-collected, which means customers make payment manually by invoice. Paddle cannot attempt to collect for a manually-collected subscription.
  • This subscription may have been automatically-collected previously, and is now manually-collected.

Troubleshooting

  • Check invoice payment terms for payment instructions.

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