Docs

Cannot create or preview transaction using a customer with this email address

You are trying to create or preview a transaction using a customer with an email address indicating a location not supported by Paddle.

Example response
{
"error": {
"type": "request_error",
"code": "subscription_customer_email_domain_not_allowed",
"detail": "Cannot create or preview transaction using a customer with an unsupported email domain.",
"documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_customer_email_domain_not_allowed"
},
"meta": {
"request_id": "00000000-0000-0000-0000-000000000000"
}
}

Details

Status code
400
Error code
subscription_customer_email_domain_not_allowed
Error message
Cannot create or preview transaction using a customer with an unsupported email domain.

Common causes

  • Email address indicates a country that Paddle does not support.

Troubleshooting

  • Use a different email address for a country that Paddle does support.

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