Docs

Cannot activate subscription due to consent requirement

Occurs when you try to activate a trialing subscription, but there is a consent requirement.

Example response
{
"error": {
"type": "request_error",
"code": "subscription_consent_requirement_cannot_activate",
"detail": "Cannot manually activate subscription with a consent requirement.",
"documentation_url": "https://developer.paddle.com/errors/subscriptions/subscription_consent_requirement_cannot_activate"
},
"meta": {
"request_id": "00000000-0000-0000-0000-000000000000"
}
}

Details

Status code
400
Error code
subscription_consent_requirement_cannot_activate
Error message
Cannot manually activate subscription with a consent requirement.

Common causes

  • You are trying to activate a trialing subscription, but there is a consent requirement.

Troubleshooting

  • Prompt the customer to grant the required consent and wait for the subscription to become active automatically at the end of the trial period.

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