# Internal error

Something went wrong processing your request. Your request was not processed.

---

## Example

```json
{
  "error": {
    "type": "api_error",
    "code": "internal_error",
    "detail": "Problem processing your request. The Paddle team has been notified.",
    "documentation_url": "https://developer.paddle.com/errors/shared/internal_error"
  },
  "meta": {
    "request_id": "00000000-0000-0000-0000-000000000000"
  }
}
```

## Details

| Attribute | Value |
| --- | --- |
| Status code | 500 |
| Error code | `internal_error` |
| Error message | Problem processing your request. The Paddle team has been notified. |

## Common causes

- There's a temporary problem with this endpoint. This error is on Paddle's side and not related to your request.

## Common solutions

- The Paddle engineering team has been notified about this error.
- Wait a while, then try your request again.
- Check the [Paddle status page](https://paddlestatus.com/) for active incidents.
- Contact the Paddle Seller Support team if the problem persists. Include the `request_id` with your message, if you received one.