> For the complete documentation index, see [llms.txt](https://developer.paddle.com/llms.txt).

# Increase conversions with automated checkout recovery emails

Recover abandoned checkouts with automated emails and optional discounts to incentivize purchases and increase conversion rates.

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## What's new?

We've launched [checkout recovery](https://developer.paddle.com/build/checkout/checkout-recovery.md), a feature that automatically sends follow-up emails with optional discounts to customers who abandon their checkouts.

## How it works

When a customer starts a checkout but doesn't complete their purchase, the transaction is considered abandoned.

Previously, these transactions were lost. Now, Paddle [automatically sends an optimized recovery email](https://developer.paddle.com/build/checkout/checkout-recovery.md) to the email address provided by the customer at checkout. This email is pre-optimized with content to encourage conversion and contains a link that allows the customer to return and complete their purchase.

You can also [configure an optional percentage-based discount](https://developer.paddle.com/build/checkout/checkout-recovery#background-discounts.md) to be included in recovery emails, further incentivizing customers to complete their purchase. This is applied to the full value of the transaction automatically.

## Next steps

Checkout recovery is enabled by default for all customers who joined after May 2, 2025, or who use the [Paddle Classic version](https://developer.paddle.com/build/checkout/checkout-recovery#background-migration.md). If you joined Paddle before May 2, 2025, you need to [manually enable checkout recovery](https://developer.paddle.com/build/checkout/checkout-recovery#configure-checkout-recovery.md) at **Paddle > Checkout > Checkout Settings** in the **Recovery** tab.

This change doesn't impact your existing integration or require any code changes, and works with both overlay and inline checkouts for automatically-collected transactions.
## Summary of changes

| Name | Type | Change | Entity | Description |
| --- | --- | --- | --- | --- |
| `discount.mode` | Field | added | Discount | The mode of the discount which can be standard or custom. Discounts created and used for checkout recovery are considered custom and will not be a part of your catalog. |