> For the complete documentation index, see [llms.txt](https://developer.paddle.com/llms.txt).

# Present full cancellation flows in all jurisdictions

Gather insights into why a customer wants to cancel and present them with dynamic salvage attempts while remaining fully compliant in regions with one-click cancellation legislation.

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## What's new?

We updated [Cancellation Flows](https://developer.paddle.com/build/retain/configure-cancellation-flows-surveys.md) for Paddle Billing so that we present full cancellation flows for customers in regions with one-click cancellation legislation. To remain compliant, we include a link to cancel on each screen of the flow.

There are no changes to Paddle.js or the Paddle API as a result of this change.

## How it works

Retain [Cancellation Flows](https://developer.paddle.com/build/retain/configure-cancellation-flows-surveys.md) presents customers with a simple survey that suggests dynamic salvage attempts — like pausing a subscription or switching plan — as well as gathering useful insights around why they want to cancel. In our testing, we found that it automatically reduced churn through cancellations by up to 30%.

In some regions, you must provide a way for customers to cancel in one click. Previously, we presented customers in these regions with a simple one-screen form that captured a cancellation reason and canceled their subscription.

Now, we present the full cancellation flow to customers in these regions. On each step of the flow, we include a link to cancel their subscription right away — making sure that you're fully compliant with one-click cancellation legislation, while also gathering valuable insights and helping to reduce churn.

#### Previously

#### With the latest update

## Next steps

This change is available now. You don't need to do anything if you're already using Cancellation Flows — we automatically detect when users are in a one-click cancellation region and include a link to cancel right away.

If you don't use Cancellation Flows, check out our guide to get started: [Configure Cancellation Flows and salvage offers](https://developer.paddle.com/build/retain/configure-cancellation-flows-surveys#configure-cancellation-flows-and-salvage-offers.md).